Usage Report

The Analytics page includes two sections:

  • Summary – A redesigned version of the existing Summary page that provides insights from both Workflow and Pipe data.
  • API Usage – A new reporting section that calculates and displays usage using Workflow data only.

The Usage Report provides a centralized dashboard for monitoring and analyzing API usage across eligible workflows and projects.

With the Usage Report, you can:

  • View API usage from a single location
  • Analyze usage by Project, Workflow, and API
  • Filter usage using date and time ranges
  • Monitor usage trends over time
  • Drill down from usage summaries to API logs
  • Save commonly used report filters
  • View only the data you are authorized to access

Who Can Use This Feature?

The Usage Report is available to authorized users.

Account-Level Users: Can view usage across eligible projects they own.
Project-Level Users: Can view usage for a specific project they are authorized to access.

Note: Access to usage data follows existing account, project, and workflow permissions.

What Problem Does It Solve?

Without the Usage Report, users must check individual projects to understand API usage.

The Usage Report brings everything together in one place and helps users answer questions such as:

  • How many API calls have been consumed?
  • Which project is generating the most usage?
  • Which workflow is driving usage?
  • Which APIs contribute most to consumption?
  • How has usage changed over time?
  • Which API logs are associated with a usage increase?

Understanding the Dashboard

Summary Section

The dashboard displays high-level usage metrics for the selected time period.

(GMT-05:00) Eastern Time – DetroitUSAMOAnalyticsDCKAP AccountAPI usage report across the projects you own.Saved filtersFilterRefreshSummaryAPI UsagePeriod:Sep 21 – 27, 2026120 projects you own3 shared projects excludedPipe usage is not countedSynchronizationsRecords synchronized per intervalSuccessFailedTOTAL SYNCHRONIZATIONS24,920SUCCESS24,63298.8%FAILED2881.2%6k4.5k3k1.5k0Mon 21Tue 22Wed 23Thu 24Fri 25Sat 26Sun 27TriggerWorkflow runs by trigger type9,062Total runsScheduled8,23090.8%Manual2923.2%Lightning Dynamic Calls2202.4%Integrator Hooks1621.8%Lightning Hooks991.1%Integrator Dynamic Calls590.7%Code Runner HitsEmail HitsExecution TimeCode Runner TimeCode Runner HitsCode Runner hits per intervalCode Runner Hits · 6,5632k1.5k1k

Total API Calls

Shows the total number of API calls consumed.

(GMT-05:00) Eastern Time – DetroitUSAMOAnalyticsDCKAP AccountAPI usage report across the projects you own.Saved filtersFilterRefreshSummaryAPI UsagePeriod:Sep 21 – 27, 2026120 projects you own3 shared projects excludedPipe usage is not countedCONSUMED API CALLS113,2721d3dLast 7 days7 bars · 1 day eachSep 21Sep 27SUCCESS108,50395.8%FAILED4,7694.2%Each bar = 2% of consumed callsUsage by projectAll projectsSelect a row to drill downSearch projectsPROJECTAPI CALLSSHAREAcorn Salesforce Live3 workflows28,63025.3%Acorn Order Hub2 workflows13,15011.6%Acorn EDI Bridge2 workflows8,2207.3%Acorn Shipping Rates2 workflows7,4106.5%Acorn HubSpot CRM1 workflows5,4704.8%Acorn B2B Portal2 workflows5,0904.5%Acorn Finance Close1 workflows1,4201.3%

Included Usage

Shows the API usage included in the configured usage plan.

Remaining Usage

Displayed when supported by the customer’s usage configuration.

Usage Trend Graph

The Usage Trend Graph helps identify usage patterns over time.

API UsageSummaryAcorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsAPI call volume, success and failure in this project.Saved filtersFilter1RefreshPeriod:Sep 21 – 27, 2026Acorn Salesforce Live3 shared projects excludedPipe usage is not countedCONSUMED API CALLS28,6307 bars · 1 day each1d3dLast 7 daysWed, Sep 23, 20265,017 calls17.5% of periodSep 21Sep 27FromSep 21, 2026, 6:00:00 PMtoSep 28, 2026, 5:59:59 PMSUCCESS28,10998.2%FAILED5211.8%Each bar = 2% of consumed callsUsage by APIAPI calls for this workflowSearch APIsAcorn Salesforce LiveOrder sync — Shopify to SalesforceAPIAPI CALLSSHAREAPI DURATIONGETList ordersShopify · /admin/api/2024-07/orders.json9,42032.9%0.44 sPOSTCreate orderSalesforce · /services/data/v59.0/sobjects/Order6,18021.6%0.75 sPATCHUpdate orderSalesforce · /services/data/v59.0/sobjects/Order/{id}2,3408.2%0.64 s

What You Can See

  • Overall usage within the selected period
  • Daily or periodic usage trends
  • High-usage periods

Dashboard Types

The Usage Report is available at two levels:

Account-Level Dashboard

Provides a consolidated view of usage across all eligible projects that you own.

Available Filters

FilterAvailable
ProjectYes
WorkflowYes
APIYes
Date & Time RangeYes

Usage Analysis Path

Project → Workflow → API → API Calls → API Logs

Included Projects

Only projects that:

  • Belong to your account
  • Are eligible for usage reporting
  • Are owned by you

Excluded Projects

Projects where you only have:

  • Admin access
  • Standard access

Note: Projects that you do not own are not included in Account-Level usage reporting.

Project-Level Dashboard

Provides usage visibility for a single project.

Available Filters

FilterAvailable
WorkflowYes
APIYes
Date & Time RangeYes
ProjectNo

Usage Analysis Path

Workflow → API → API Calls → API Logs

Note: The selected project is fixed and cannot be changed using a Project filter.

Using the Usage Report

The Usage Report helps you monitor API consumption, identify usage trends, and investigate activity across projects, workflows, and APIs.

View Overall Usage

Use this workflow to understand total API consumption for a selected period.

Steps

  1. Open the Usage Report.
Acorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsWorkflow runs and synchronizations in this project.Filter1RefreshWorkflowAll workflowsLast 7 daysClear filtersshared projects excludedPipe usage is not countedSuccessFailedSUCCESS6,22398.8%FAILED761.2%2k1.5k1k5000Mon 21Tue 22Wed 23Thu 24Fri 25Sat 26Sun 27TriggerWorkflow runs by trigger type2,290Total runsScheduled2,08090.8%Manual743.2%Lightning Dynamic Calls562.4%Integrator Hooks411.8%Lightning Hooks251.1%Integrator Dynamic Calls150.7%Search workflowsSelect all (3)3 workflowsOrder sync — Shopify to SalesforceAcorn Salesforce LiveCustomer & address upsertAcorn Salesforce LivePrice list broadcastAcorn Salesforce Live1 selectedClearCancelApply
  1. Select the required date and time range.
Acorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsWorkflow runs and synchronizations in this project.Filter2RefreshWorkflowOrder sync — Shopify …Last 7 daysClear filtersWorkflows (1)Order sync — Shopify to SalesforceClearSummaryAPI UsagePeriod:Sep 21 – 27, 2026Acorn Salesforce Live3 shared projects excludedPipe usage is not countedSynchronizationsRecords synchronized per intervalSuccessFailedTOTAL SYNCHRONIZATIONS3,947SUCCESS98.8%FAILED461.2%9006754502250Mon 21Tue 22Wed 23Thu 24Fri 25Sat 26Sun 27TriggerWorkflow runs by trigger type1,435Total runsScheduled1,30390.8%Manual463.2%Lightning Dynamic Calls352.4%Integrator Hooks261.8%Lightning Hooks161.1%Integrator Dynamic Calls90.6%DATE RANGELast 3 hoursLast 6 hoursLast 12 hoursLast 24 hoursLast 3 daysLast 7 daysLast 30 daysCustom range…FROMSep 1, 202612:00 AMTOSep 27, 202611:59 PMCancelApply
  1. Review the summary metrics.
Acorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsWorkflow runs and synchronizations in this project.Filter2RefreshWorkflowOrder sync — Shopify …Last 7 daysClear filtersWorkflows (1)Order sync — Shopify to SalesforceClearSummaryAPI UsagePeriod:Sep 21 – 27, 2026Acorn Salesforce Live · Order sync — Shopify to Salesforce3 shared projects excludedPipe usage is not countedSynchronizationsRecords synchronized per intervalSuccessFailedTOTAL SYNCHRONIZATIONS3,947SUCCESS3,90198.8%FAILED461.2%9006754502250Mon 21Tue 22Wed 23Thu 24Fri 25Sat 26Sun 27TriggerWorkflow runs by trigger type1,435Total runsScheduled1,30390.8%Manual463.2%Lightning Dynamic Calls352.4%Integrator Hooks261.8%Lightning Hooks161.1%Integrator Dynamic Calls90.6%Workflow statistics5 workflows · 7,903 records processedWORKFLOWPROCESSED ↓SUCCESSFAILEDSUCCESS RATEOrder sync — Shopify to NetSuite3,0012,9544798.4%Returns & RMA sync1,6021,5841898.9%Price list broadcast1,3501,3500100.0%Inventory levels — NetSuite to Shopify1,2001,2000100.0%Customer & address upsert750742898.9%Total7,9037,8307399.1%Pipe statistics5 pipes · 2,800 records processedPIPEPROCESSED ↓SUCCESSFAILEDSUCCESS RATEInventory delta push9809651598.5%Product catalog enrichment7006881298.3%Customer sync validation540533798.7%Price book publish4204200100.0%Refunds & credit memos160154696.3%Total2,8002,7604098.6%
  1. Review the Usage Trend Graph.
Acorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsAPI call volume, success and failure in this project.Saved filtersFilter2RefreshWorkflowOrder sync — Shopify …APIAll APIsLast 7 daysClear filtersWorkflows (1)Order sync — Shopify to SalesforceClearSummaryAPI UsagePeriod:Sep 21 – 27, 2026Acorn Salesforce Live · Order sync — Shopify to Salesforce3 shared projects excludedPipe usage is not countedCONSUMED API CALLS17,9407 bars · 1 day eachSep 21Sep 27FromSep 21, 2026, 6:00:00 PMtoSep 28, 2026, 5:59:59 PM1d3dLast 7 daysSUCCESS17,04495.0%FAILED8965.0%Each bar = 2% of consumed callsUsage by workflowAcorn Salesforce LiveSelect a row to drill downSearch workflowsWORKFLOWAPI CALLSSHAREOrder sync — Shopify to Salesforce3 APIs17,940100.0%

You can quickly understand:

  • Total API calls consumed
  • Included usage
  • Usage trends during the selected period

Find High-Usage Projects

Available in the Account-Level Dashboard only.

Steps

  1. Select a date range.
  2. Review project-level usage information.
  3. Compare usage across projects.

Identify which projects contribute the most API usage.

Find High-Usage Workflows

Steps

  1. Select a project (Account Level) or use the current project (Project Level).
  2. Review workflow usage information.
  3. Compare workflow usage across the selected period.

Identify workflows generating the highest API consumption.

Analyze API Usage

Steps

  1. Select a workflow.
  2. Select an API.
Acorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsAPI call volume, success and failure in this project.Saved filtersFilter2RefreshWorkflowOrder sync — Shopify …APIAll APIsLast 7 daysClear filtersWorkflows (1)Order sync — Shopify to SalesforceClearSummaryAPI UsagePeriod:Sep 21 – 27, 2026Acorn Salesforce Live · Order sync — Shopify to Salesforce3 shared projects excludedPipe usage is not countedCONSUMED API CALLS17,9407 bars · 1 day eachSep 21Sep 27FromSep 21, 2026, 6:00:00 PMtoSep 28, 2026, 5:59:59 PM1d3dLast 7 daysSUCCESS17,04495.0%FAILED8965.0%Each bar = 2% of consumed callsUsage by workflowAcorn Salesforce LiveSelect a row to drill downSearch workflowsWORKFLOWAPI CALLSSHAREOrder sync — Shopify to Salesforce3 APIs17,940100.0%Search APIsSelect all (3)3 APIsList ordersOrder sync — Shopify to SalesforceGETCreate orderOrder sync — Shopify to SalesforcePOSTUpdate orderOrder sync — Shopify to SalesforcePATCH1 selectedClearCancelApply
  1. Review API usage information.
Acorn Salesforce LiveEastern Time – DetroitMOLOGProject AnalyticsAPI call volume, success and failure in this project.Saved filtersFilter3RefreshWorkflowOrder sync — Shopify …APIList ordersLast 7 daysClear filtersWorkflows (1)Order sync — Shopify to SalesforceClearAPIs (1)List ordersClearSummaryAPI UsagePeriod:Sep 21 – 27, 2026Acorn Salesforce Live · Order sync — Shopify to Salesforce3 shared projects excludedPipe usage is not countedCONSUMED API CALLS9,4207 bars · 1 day eachSep 21Sep 27FromSep 21, 2026, 6:00:00 PMtoSep 28, 2026, 5:59:59 PM1d3dLast 7 daysSUCCESS9,26498.3%FAILED1561.7%Each bar = 2% of consumed callsUsage by workflowAcorn Salesforce LiveSelect a row to drill downSearch workflowsWORKFLOWAPI CALLSSHAREOrder sync — Shopify to Salesforce1 APIs9,420100.0%
  1. Drill down into API call details if required.

You can understand which APIs are contributing to usage.

Filters

Filters help narrow usage information to the data you need.

Account-Level Filters

  • Project
  • Workflow
  • API
  • Date & Time Range

Project-Level Filters

  • Workflow
  • API
  • Date & Time Range

Troubleshooting

IssuePossible CauseResolution
No usage data displayedNo activity during the selected periodExpand the date range and try again
No usage data displayedFilters are too restrictiveRemove or adjust filters
Project not visibleProject is not owned by you or not eligible for reportingVerify project ownership and access permissions
Workflow not visibleWorkflow is not eligible or accessibleVerify workflow permissions
Unable to access Usage ReportInsufficient permissionsContact your administrator
Dashboard fails to loadTemporary reporting service issueRefresh the page and try again

Frequently Asked Questions

Does the Usage Report include Pipe usage?
No. The Usage Report includes Workflow usage only. Pipe usage is not included in usage calculations, charts, tables, or drill-down analysis.

Can I view usage across multiple projects?
Yes. The Account-Level Dashboard allows you to view usage across eligible projects that you own.

Why can’t I see a project in the Account-Level Dashboard?
A project may not appear because:

  • You do not own the project
  • The project is not eligible for usage reporting
  • You no longer have access to the project

Can I filter usage by API?
Yes. API filtering is available in both the Account-Level and Project-Level dashboards.

Why is the Project filter not available in the Project-Level Dashboard?
The Project-Level Dashboard is already scoped to the selected project, so a Project filter is not required.

Can I save frequently used report configurations?
Yes. You can create, apply, update, and delete Saved Filters.

Can Saved Filters be shared across dashboards?
No. Saved Filters are associated with a specific dashboard level and chart. They can only be used where they were created.

Can Saved Filters bypass permissions?
No. Saved Filters always respect your current access permissions.

Glossary

TermDefinition
API CallA request made to an API that contributes to usage.
WorkflowAn integration process included in usage reporting.
Usage ReportThe dashboard used to monitor and analyze usage.
Included UsageUsage available under the configured plan.
FilterA way to narrow usage results by project, workflow, API, or date range.
Saved FilterA saved set of filter selections that can be reused.
Usage ModelThe method used to calculate usage, such as API calls.